Service Request Guide
We have got you covered — service that goes the extra mile (and then some).
Life happens to the best of us. The standard at Canadian Quality Windows and Doors is no mistakes. At all. However, we do concede that we are all human and mistakes are theoretically possible for reasons out of our control. It then becomes important how we deal with them. This section walks you through the six “R”s of Service or the best way to report an issue and what to expect.
Realization:
You will have inspected your new windows and/or doors with the Head of our installation crew upon the completion of the installation. Please make sure to report any issues you see at that point or as early as you notice any issue afterwards.
Recording:
Please have a detailed description of the issue, as well as please take a few clear pictures and a short video of the product in question. For tiny defects it is a good idea to zoom in so that it is clear what is being flagged. Please note which window or door has the defect by referring to your original Agreement with Canadian Quality Windows and Doors and identifying the product in question exactly as it was identified in the Agreement.
Reporting:
You can use a form provided below to submit your request or send us an email with all attachments to service@canadianqualitywindows.ca. If you are experiencing an urgent issue, please call us in addition to submitting the form at 905-667-7667
Response:
you will be contacted by our staff within two business days with the service number and the next steps. Sometimes we will arrange an inspection to determine the best course of actions.
Relaxation:
please allow 2-4 weeks for issue resolution. We will update you on the main steps and the progress.
Resolution:
we stand committed to resolving any issue to your satisfaction.
Service Request Form
Please complete the details below and we’ll get back to your right away.
Your information is secure and confidential.